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Search for a destination from the Stays page, choose your dates and guests, then select a listing to review its details. Select Reserve, confirm the booking information, and complete payment. Your confirmation and reservation details will be available in your Traveller dashboard.

Open Bookings in your Traveller dashboard and select the reservation you need to update. Cancellation and change options depend on the listing's policy and how close you are to check-in. If an option is not available, contact our support team and include your booking reference.

Check-in instructions are shared in the reservation details once the host has provided them. You can also find the host's contact information there. For security, never share your account password or payment details with a host.

Email verification helps protect your account and makes sure booking confirmations reach you. Look for the verification email in your inbox or spam folder. You can request a new email from the verification screen if the original link has expired.

Select Log in, choose Forgot password, and enter the email address on your Encostay account. We will send a secure reset link. The link expires for your protection, so request a new one if it is no longer valid.

Use a unique password, keep two-factor authentication enabled when available, and sign out on shared devices. Encostay will never ask you to send your password or one-time security code by email or chat.

Available payment methods are shown at checkout and can vary by currency, location, and booking. Review the total, taxes, and payment schedule before confirming your reservation.

Once a refund is approved, Encostay sends it to the original payment method. Processing time depends on your bank or card provider, and can take several business days. Contact support if the expected processing window has passed.

Your booking confirmation includes the payment summary. You can also open the booking from your Traveller dashboard to review the amount, currency, and payment status. Contact support if you need a formal invoice for a completed stay.

From your Partner workspace, open Listings and select the option to add or edit a property. Complete the required details, upload clear photos, and submit the listing for review. Your listing becomes visible to Travellers after it meets Encostay's publishing requirements.

Your Partner workspace shows booking totals, earnings, and recorded payouts. Payout timing can depend on booking status, your payout details, and applicable review or verification steps. Keep your business and payment information up to date in Settings.

Open Messages in your Partner workspace to review guest conversations. Reply promptly and keep booking-related communication in Encostay so there is a clear record for everyone and our support team can help if needed.